Is Your Firm Giving Millennials The Customer Service They Expect
Have you ever seen grown-ups talking baby-talk to little children? It’s understandable why they do it, but it can get a little weird at times. People assume babies understand the gibberish, but actually it makes no more sense to the babies than to the adults. That’s kind of the problem with businesses trying to woo Millennials, as they vie to tap the buying power of a generation that now outnumbers Baby Boomers....