You may assume that your paralegals are are a great bargain, considering the large amount of grunt work they complete. But are you utilizing your paralegals’ skills in the right way?

Lawyers are, of course, allowed to bill for the services that paralegals perform. Note that they can be billed at market rate rather than the actual cost to the attorneys. Assigning certain billable tasks to paralegal frees can increase your time and can also make the client happy. In today’s belt-tightening environment, clients don’t want to pay senior associate rates for legal research.

2. Utilize Billable Work

Is your paralegal doing what is technically called “legal secretary” work? If so, you’re losing out. Traditionally, the firm cannot bill the client for time spent by legal secretaries, according to the ABA’s Law Practice magazine.

3. Professional Development

In many states, paralegals aren’t subject to continuing education requirements (in others, like California, they are). But that doesn’t mean paralegals shouldn’t receive more education and professional development.

4. Get Them Organized

Make sure your paralegal department is organized and, while you’re at it, create a position for a paralegal coordinator, suggests Steve Lewis of Ostrow Reisin Berk & Abrams. The coordinator – like an HR just for the paralegal department – will be responsible for hiring, training, and retaining paralegals, as well as arranging all that professional development we were just talking about. The paralegal coordinator will also take feedback so that paralegals know they’re being heard.

5. Bonuses and Perks

If paralegals are billing hours – and are asked to meet billing targets – then they should also have bonuses. One law firm in Arizona instituted such a policy, creating high morale and low turnover, according to Law Office Manager. The same law firm also granted perks to paralegals, like flexible start times and giving paralegals secretarial support.

Lawyers: What are your paralegal best practices? Paralegals: What’s the best use of your time? Let us know on Twitter (@FindLawLP) or Facebook (FindLaw for Legal Professionals).

Editor’s Note, August 11, 2015: This post was first published in August 2014. It has since been updated.

Related Resources:

  • ABA Model Guidelines for Utilization of Paralegal Services (American Bar Association)
  • Your Paralegal or Legal Assistant: What’s in a Name? (FindLaw’s Strategist)
  • 10 Things Every Attorney Must Do Before Hiring a Legal Secretary or Paralegal (FindLaw’s Strategist)
  • 3 Tips to Work With Legal Secretaries So They Don’t Hate You (FindLaw’s Greedy Associates)

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